Privacy policy

1. Controller and contact

RBS HOLDINGS SARL operates RBS Shop. Registered address: Douala – Akwa, Rue Sylvanie. For privacy questions, write to contact@rbs-holdings.com.

2. Data collected

• Account and identity data: name, email address, telephone number and encrypted password.
• Order and delivery data: address, city, district, ordered products, amounts, status and customer-service exchanges.
• Technical and security data: IP address, browser, login logs, session cookies, and records required for security and administrative audit.

3. How data is used

• Create and secure customer accounts.
• Record, confirm, deliver, invoice and track orders.
• Handle requests, returns, cancellations and warranties.
• Prevent fraud, diagnose errors and protect the shop.
• Meet applicable accounting, tax and legal obligations.

4. Recipients

Data is available only to RBS teams that need it and to providers essential to operating the shop, including hosting, email, backups and transport. RBS does not sell customer personal data.

5. Retention and security

Data is kept for the period needed to manage the commercial relationship, security and applicable legal obligations. Backups follow their own secure retention cycle.

RBS applies restricted access, logging, backup and account-protection measures. As no system can guarantee zero risk, confirmed incidents are handled under the RBS security procedure.

6. Cookies

RBS Shop uses technical cookies required for login, cart, language, security and site operation. Any non-essential tool added later must be disclosed to visitors as required by applicable rules.

7. Requests about your data

Customers may request access, correction or, where applicable obligations permit, deletion of their data by writing to contact@rbs-holdings.com. RBS may request reasonable proof of identity before processing a request.