Terms and conditions of sale

1. Seller and scope

RBS Shop is operated by RBS HOLDINGS SARL, a Société à Responsabilité Limitée (SARL) company. RCCM: RC/DLN/2016/B/1590. NIU / taxpayer number: M071612550000.F. Registered address: Douala – Akwa, Rue Sylvanie.

These terms apply to sales made through RBS Shop in Cameroon. Customers must read and accept them before submitting an order.

2. Products and prices

Essential characteristics, availability and product-specific warranty details appear on each product page. Photographs are illustrative.

Prices are shown in FCFA and include VAT where applicable. No additional VAT is added to the displayed price at checkout.

3. Orders and payment

Customers review their cart, contact details and delivery address and accept these terms before submitting an order. RBS may contact the customer to confirm products, destination and delivery fees.

Cash on delivery is currently the only payment method. If another method is introduced later, it will be clearly disclosed before confirmation.

4. Delivery

In Douala, delivery costs 2 000 FCFA and usually takes 24 to 48 hours after order confirmation.

Outside Douala, fees depend on the destination and transport method. The final amount is communicated before the order is confirmed and processed. Delivery usually takes 2 to 5 business days, depending on destination and carrier.

5. Cancellation

Free cancellation is possible while the order has not been confirmed or processed. Once confirmed, prepared or shipped, the return procedure applies.

6. Returns

Customers have 7 days from receipt to request a return, subject to the return conditions. They must first obtain approval and instructions from RBS customer or sales service.

• Non-returnable items include customer-damaged or incomplete products, products with deliberately damaged seals or protective packaging, opened or used consumables, and customised or special-order products.
• RBS pays return costs where RBS made an error or the product is defective or does not match the order.
• The customer pays return costs for a change of mind or an ordering error made by the customer.

7. Warranties

Warranty duration and conditions depend on the product and its manufacturer or supplier. A 12-month warranty may apply to some products but is not a general minimum for the whole catalogue. The applicable warranty is the one displayed on the product page or communicated at sale.

8. Contact and claims

For questions, cancellations, returns or claims, contact RBS at +237 652 467 331 or +237 699 707 297. Approved returns are directed to RBS HOLDINGS SARL, Douala, Akwa, Rue Sylvanie, following RBS instructions.