Delivery, returns, cancellation and warranty

Delivery in Douala

The fee is 2 000 FCFA. Delivery usually takes 24 to 48 hours after order confirmation.

Delivery outside Douala

Fees depend on destination and transport method, so the checkout total is provisional. An RBS manager calculates the fee, communicates the final total to the customer and can then confirm the order.

Delivery usually takes 2 to 5 business days, depending on destination and carrier.

Cancellation

Free cancellation is possible before confirmation and processing. After confirmation, preparation or shipment, the return procedure applies.

Requesting a return

A request must be made within 7 days of receipt. First contact customer or sales service at +237 652 467 331 / +237 699 707 297. Do not ship an item before receiving RBS approval and instructions.

Approved return destination: RBS HOLDINGS SARL, Douala, Akwa, Rue Sylvanie.

Return conditions and costs

• RBS pays return costs if RBS made an error or the product is defective or does not match the order.
• The customer pays return costs for a change of mind or an ordering error.
• Excluded items: customer-damaged products, incomplete items, deliberately damaged seals or protection, opened or used consumables, customised or special-order products.

Warranty

Warranty depends on each product and the manufacturer or supplier terms. Check the product page or confirmation provided by RBS. Some 12-month warranties do not create a general 12-month warranty for every item.